Privacy Policy

Last updated: 2026-10-01 · Planet-Hosts.com

1. Information We Collect

We collect information you provide directly, such as your name, email address, billing details, and account preferences. We also collect usage information automatically, including IP address, browser type, pages visited, and server resource usage, to operate and secure the Service.

2. How We Use Information

To provide, maintain, and improve the Service (hosting, streaming, billing, support).
To process transactions and send notices about your account.
To monitor security, prevent abuse, and investigate violations of our Terms.
To communicate product updates and service changes.

3. Data We Store

We store information required to operate the Service, including account records, mailboxes and email messages, game server configurations, streaming logs, invoices, and support tickets. Email stored in our mail system is retained until you delete it or close your account.

4. Sharing of Information

We do not sell your personal information. We may share data with service providers who help operate the Service (e.g. payment processors, data centers) under confidentiality obligations, or when required by law or to protect the rights, property, and safety of Planet Hosts, our users, or the public.

5. Security

We use industry-standard safeguards including encrypted connections (TLS/SSL), firewalls, intrusion detection, and access controls to protect your data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar technologies to authenticate sessions, remember preferences, and understand how the Service is used. See our Cookie Policy for details.

7. Data Retention and Deletion

We retain data as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and associated data by contacting support.

8. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at the address below.

9. Contact

Questions about this Privacy Policy can be sent to admin@planet-hosts.com or via our support ticket system.